7 Day Refund Guarantee
Our 7 Day Guarantee allows you to play your gear in your playing environment, with your equipment. If you don’t love it simply return it no questions asked! Guitar Store North Shore wants you to be 100% happy with your purchase.
Returns can be your choice of a refund, credit or exchange. But it is important you follow the returns process below and are aware that there are a few exceptions
To return a product you must first contact our Support Team within 7 days of receiving your item on (02) 8593 9745 or firstname.lastname@example.org to request a Return Authorisation (RA) Number. You may also alternatively bring your product to the store during opening hours.
You must ensure that your goods are returned:
Carefully packaged and shipped back to us at: Guitar Store North Shore, Ground Floor Shop G03/481-483 Willoughby Rd, Willoughby NSW 2068
Return costs are at the expense of the buyer
We reserve the right to charge a restocking fee of up to 25% of the original selling price if your return does not meet any of these conditions.
Our Money Back Guarantee and Returns Policy is not an unlimited “try before you buy” offer and we reserve the right to reject returns from individuals that have a history of repeated returns or abuse of this policy.
If you have any questions about our returns policy please contact us on (02) 8593 9745.
All our Guitars and Amplifiers come with a 12 month warranty period from date of purchase
This warranty is extended to the original purchaser only and may not be transferred or assigned to subsequent owners. Your proof of purchase or sales receipt must accompany all requests for warranty coverage
Warranty Does Not Cover:
The manufacturers’ warranty will be voided if you customize or modify your instrument in any way. Using strings other than normal or high tension, excluding instruments using proprietary strings, will also result in your warranty being voided.
In order to obtain warranty assistance, contact us in the first instance on (02) 8593 9745 or email@example.com and we will liaise with the relevant manufacturer
Upon arrival at the manufacturer facility, a determination will be made whether the defect is covered under the terms of the warranty. If the issue is covered under the terms of the warranty, it will be repaired or replaced at no cost to the original purchaser including return shipping. The decision to repair or replace is at the Manufacturers discretion. If the issue is not covered under warranty, an estimate of the cost of the repair to the original purchaser will be given.